The Case Acceptance Script Book
Word-for-word scripts for discovery, the value stack, the doctor-to-coordinator hand-off, objections and financing.
PDF · 3.2 MB
Sharon, Massachusetts · Family owned since 1965
Sending a case should be the easy part.
Digital scan or traditional impression, you pick, and we show you exactly what to do. Eleven free guides for your whole team are one tap away.
Since 1965Three generations of Dickermans at the bench
NADL memberCertified Dental Laboratory
7 CDTsCertified Dental Technicians on staff
10 business daysStandard turnaround, rush available
Send a case
Two ways in. Pick yours.
Most cases take a few taps. Choose how it's coming and follow the steps below.
Which scanner do you use?
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Fill out the Rx
Download the form, fill it in on screen, print it, and put it in the box with the case.
Download the Rx form Guided surgery Rx -
Print a free label
Choose USPS or UPS, print it, and stick it on the box.
USPS label UPS label -
Ship it
Any carrier works. Use the address below if you're not using our label.
Dickerman Dental ProstheticsPacking and shipping tips
76 Pond Street, Sharon, MA 02067
Free guides
Eleven guides. Zero forms.
Checklists, scripts and field guides we wrote for dentists and their teams. Tap download and it's yours. No email needed.
Yes Before the Estimate
Five discovery questions, five small yeses, five objection answers and a seven-touch follow-up.
PDF · 929 KB
Case Acceptance Daily Checklist
Eight moves to run on every treatment plan. Print it and keep it at the front desk.
PDF · 396 KB
The Implant Money Talk Checklist
A chairside checklist for the implant fee conversation, plus what a complete case package looks like.
PDF · 563 KB
The Seated-Right Removable Protocol
The six records every removable needs, the impression that fits, and what a remake really costs.
PDF · 1.1 MB
The Seated-Right Removable Checklist
One pass at the front desk before a denture, partial or overdenture ships.
PDF · 479 KB
How to Choose the Right Lab
A 23-question scorecard, a twelve-question phone script and a two-case trial you can run on any lab.
PDF · 907 KB
The 2-Minute Lab Scorecard
Twelve questions. Score the lab you use today and find the blanks.
PDF · 391 KB
The DSO Defense Playbook
What to say when a DSO calls with an offer. Reviews, fee conversations and a 90-day plan.
PDF · 1.1 MB
Mastering Intraoral Scanning
Scan more, scan better. Fundamentals, step-by-step protocols, common problems and their fixes.
PDF · 2.0 MB
The Shade-Matching Cheat Sheet
Color principles and step-by-step shade selection, written for the whole dental team.
PDF · 2.0 MB
Want everything?
All eleven guides in one zip. 13 MB.
Download all guides
All eleven guides in one zip. 13 MB.
The lab
Family owned. Bench built.
3 generationsMyron, Ira and Brandon Dickerman all work in the lab today.
NADL + CDLNADL member and a Certified Dental Laboratory.
Digital readyWe take TRIOS, iTero, CEREC, Carestream and 3M True Definition scans.
In-house CAD/CAMMilling, chairside conversion and a guided surgery portal.
See the full site
Products, treatment planning, the portfolio and more are on our main site.